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Scroll to "Model number" and write it somewhere down. Navigate on your device to Developer Options hidden within Settings.
Fill the submit form with the details of your device. Navigate to "About device" section in Settings on your device.
For example, here’s a CPU layout from Bristol Ridge and the B350 chipset, each showing USB ports. With AMD, it gets a little tricky. But apparently this comes down to where the USB ports come from. For clarification, we did not converse with AMD in writing this piece. AMD’s formal position on Windows 7 on Ryzen is that it is unsupported, and as a result this means they will not provide support around it.
- How to download an app, file, or program from the Internet.
- The "Add hardware" icon is only available in Windows XP and prior versions of Windows.
- In the Device Manager, make sure the device you are attempting to install is not already listed from past install attempts.
- Choose the Power Management tab and select Allow the computer to turn off this device to save power to disable it.
- If the device is found, highlight and remove it from Device Manager to prevent any conflicts during the install.
- Scroll down the list of hardware and select Universal Serial Bus controllers.
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From what we’ve seen, USB support is enabled on the chipset ports, but not on the CPU-based ports. Ryzen is a little different to previous desktop platforms because it can have USB ports from both.